Refund policy

Return and Refund Policy

At Gilheri - Crafted Stories, we take immense pride in the quality and craftsmanship of our products. If you experience an issue with your order, please review our policy guidelines below.

1. Strict 3-Day Return & Replacement Window

  • 3-Day Limit: You must submit a return or exchange request within 3 days (72 hours) of delivery.

  • Strict Policy: Requests submitted after the 3-day window will not be accepted or processed under any circumstances.

  • Condition: Items must be unused, unwashed, and returned in their original packaging with all original tags intact.

2. How to Submit a Return Request

You can easily submit a return request directly through your account on our website:

  1. Log in to your Gilheri account using the same email address used to place the order.

  2. Go to your Orders history and select the order containing the item you wish to return.

  3. Select Request Return, choose the item(s) and reason, and submit your request.

Alternatively, if you face any issues logging in, you can email our support team at support@gilheri.in with your Order ID and photos/videos of the item within the 3-day window.

3. Purchases Made with Special Discount Codes (e.g., NORETURN)

If you used a promotional code marked NORETURN or purchased under non-returnable sale offers:

  • No Standard Returns: Orders placed using special discount codes (such as NORETURN) are final sale and are not eligible for standard returns or exchanges based on personal preference.

  • Exceptions for Major Damage or Wrong Items: We will only accept a return or replacement for NORETURN orders if:

    • The product delivered is majorly damaged or broken.

    • You received a completely different product from what you ordered.

  • Minor Variations Excluded: Small, minor handcrafted variations, slight thread inconsistencies, or subtle color shades due to lighting/screen settings will not qualify as damage or defects under this policy.

4. Refund Processing Timelines

Once your returned item is received at our facility and passes quality inspection, your refund will be processed according to your payment method:

  • Prepaid Orders (Credit Card, Debit Card, UPI, NetBanking):

    Refunds will be processed back to your original payment method within 1 week (5–7 business days) after inspection approval.

  • Cash on Delivery (COD) Orders:

    COD refunds are transferred directly to your bank account via UPI or Bank Transfer. Due to courier reconciliation and processing procedures, COD refunds may take up to 2 weeks (10–14 business days) to reflect in your account.

5. Contact Us

For any return-related questions or support, reach out to us at:

  • Customer Support: support@gilheri.in

  • General Inquiries: info@gilheri.in

  • Brand Name: Gilheri - Crafted Stories