Shipping policy

Shipping Policy

At Gilheri - Crafted Stories, every piece is crafted and handled with care to ensure it reaches you safely. We strive to process and dispatch all orders as efficiently as possible.

1. Order Processing & Dispatch

  • Standard Processing Time: Orders are typically processed and dispatched within 1–3 business days (excluding weekends and public holidays).

  • Order Confirmation: Once your order is placed, you will receive an automated confirmation email. A separate tracking email/SMS will be sent as soon as your package leaves our facility.

2. Estimated Shipping & Delivery Times

  • Standard Delivery: Generally takes 4–7 business days across India, depending on your location and pincode accessibility.

  • Delivery times are estimated and commence from the date of dispatch, not the date of order placement.

3. Delays Due to High Order Volume

During major sale events, festive seasons, new product launches, or promotional periods, we may experience an unusually high volume of orders.

  • Processing and dispatch times may take an additional 2–4 business days during these peak periods.

  • We appreciate your patience and assure you that our team works hard to get your order to you as quickly as possible.

4. Delays Due to Unforeseen & Natural Causes

While we partner with reliable courier services, delivery timelines may occasionally be disrupted due to circumstances beyond our control. Gilheri is not responsible for shipping delays caused by:

  • Acts of Nature: Severe weather conditions, floods, natural disasters, or unexpected environmental disruptions.

  • Operational & Civil Disruptions: Local strikes, transport blockades, regional lockdowns, or unexpected courier logistical delays.

  • Incorrect Address Details: Delays resulting from incomplete or inaccurate shipping addresses provided at checkout.

In the event of a significant delay caused by unforeseen circumstances, our team will do its best to keep you informed and assist in tracking your shipment.

5. Order Tracking

Once your package has been shipped, you will receive a tracking link via email or SMS. You can use this link to monitor the real-time status of your package with our delivery partner.

6. Address Changes & Undelivered Packages

Please ensure your shipping address, phone number, and pincode are accurate before placing your order.

  • If a package is returned to us due to an incorrect or incomplete address, or after multiple failed delivery attempts, additional shipping charges may apply to re-dispatch the order.

7. Need Help?

If you have any questions or haven't received tracking updates regarding your shipment, please reach out to our team:

  • Customer Support: support@gilheri.in

  • General Inquiries: info@gilheri.in

  • Brand Name: Gilheri - Crafted Stories